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Managed Service

MII manages your IT operations by applying best practices to improve efficiency and produce optimal business results.

MII offers ‘As a Service’ services with the Managed Services pillar divided into two focus divisions: IT Infrastructure & Security and Application Development.

MII Managed Services are available nationwide and we partner with global technology leaders. To ensure our solutions are delivered well, we utilize several comprehensive methodologies in support of our services.

01. Managed Service

We offer businesses expert management ranges from IT systems, ensuring security, reliability, and efficiency. Our goal is to enable businesses to focus on their core operations while keeping technology running smoothly.

  1. IT Service Desk
  2. IT Desktop Support / Engineer
  3. System / Network Administrator
  4. Data Center Operator / Network Operation Center
  5. IT Security Officer
  6. Programmer

Our desktop management services provides end-to-end solution which enables a stable and secure working environment that operates in efficient and effective way.  

Flexibility and personalization are needed to support the acceleration of technology. In providing desktop devices that match business needs to operate stably and efficiently but still cost-effectively, we support the IT Department to protect the company’s desktop assets and increase user productivity.

Manage Your Printing Environment with Managed Printing Services

One of the factors supporting digital acceleration is the effectiveness and efficiency of the printing environment. We transform a traditional printing environment into a modern and comprehensive one by:

  • Ease of budgeting and control
  • Document security
  • Productivity and cost balance
  • Managed Print Service 1
  • Managed Print Service 2

End-to-end solutions for hybrid work with crystal clear images, vibrant colors, and premium audio with noise cancellations and AI technology from Poly.

  1. Video Conferencing
  2. Phones
  3. Headsets
  4. Solutions
  5. Software and Services

MADE is IT management software designed for Enterprise-class IT System through Integrated Automation in a single pane of glass view with features as follows:

  1. Desktop Management
  2. IT Automation
  3. Asset Management
  4. Report Center
  5. Security Management

24/7 one call hotline for support along with ticketing tools, recording tools, asset management tools, and monitoring tools to streamline your business.

Technology:

  • ITSM
  • Cloud Contact Center
  • Call Recording System
  • Remote monitoring
  • MADE–Asset Management

SOC offers comprehensive security services to identify and tackle hidden attackers for your IT environment to prevent and counter data breach

Technology:

  • SIEM Tools

Optional:

  • Device Security
  • Backup as a Service
  • Erasures as a Service

People:

  • Monitoring Team
  • Threat Hunter
  • Vulnerability Assessment
  • Digital Forensic & Incident Response

Process :

  • IT Environment Assessment
  • Log Management
  • Security Event Management
  • Incident Response
  • Compliance Management
  • Reporting

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  • Dark Web and Cyber Crime Monitoring

Monitor dark web and cybercrime activities to stay vigilant and one step ahead of cybercriminals. Protect sensitive information from being exploited.

  • Cyber Threat Intelligence

Leverage AI-driven analysis and continuous threat monitoring to gain critical insights and enhance your organization’s defense against emerging cyber threats.

  • Attack Surface Management

Identify and mitigate threats across your entire attack surface to ensure your digital security and protect your organization from potential vulnerabilities.

  • Brand Management

Safeguard your brand against online abuse, including impersonation, phishing, and fraudulent domains. Maintain your brand’s integrity and trust in the digital space.

Backup and cyber protection software with disaster recovery, automation and management seamlessly integrated in a simple platform include

  1. Physical/Cloud Backup
  2. Disaster Recovery
  3. EDR/XDR
  4. Advanced Backup Management
  5. Managed DR
  6. Data Loss Prevention

DATA SANITATION

Data erasure software to ease cloud migration, IT asset decommissioning, and end-of-life data erasure

Key Features:

  1. Software-based
  2. Cover many devices
  3. Approved, certified and recommended